Initiating a Conversation with Your Customer – Do’s and Don’ts
Knowing when and when not to reach out to your customers can be a sticky situation. Before reaching out to customers, businesses need to develop their outbound strategy to include how and when they...
View ArticleIs the Doctor In? Three Ways to Proactively Communicate With the Healthcare...
Knowing when to initiate a conversation with your customer can be a daunting task. With the help of a well-planned outbound strategy and the right technology, you can be well equipped to target your...
View ArticleThe Future of Outbound: It’s Time to Get Rid of One-Size-Fits All
We are big believers that creating a delightful customer experience is a combination of both proactive and reactive communications with customers. We’ve seen fantastic success for businesses in a...
View ArticleThree Ways to Improve the Inauguration Experience
With the Presidential Inauguration just under two weeks away – and held in our backyard! – we couldn’t help but think about what went well in 2009 and what could be done to improve the experience for...
View ArticleHow Transparency Can Improve the Pharma Experience
Even with the many technology advancements being deployed throughout pharmaceutical organizations, transparency is still a major barrier between a company and its customers. The highly regulated pharma...
View ArticleSmart Customer Outreach is the New Rich
The opportunity to provide a better customer experience is there, but is your company taking advantage of it? This is the first blog post of a three-part series in which we will address how businesses...
View ArticleHow Outbound Can Improve the Customer Lifecycle
Proactive outbound communication technology has already proven to enhance the customer experience, but how does it affect the customer lifecycle from start to end? This is the second post in a...
View ArticleFour Must-Ask Questions for Any Multichannel Strategy
Outbound communication technology has demonstrated how it can enhance the customer experience and positively affect the customer lifecycle from start to finish. Today, we wrap up our three-part blog...
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